Support
You are not obligated to continue paying on the contract unless you have signed up with a promotional package. We would love for you to pass our information along to the next owner!
To get signed up for fiber you need to go to our website at https://844skynet1.com. At the top of the screen click on “Availability” or on any green buttons labeled “Check Availability”. The first page you come to will allow you to choose your speed and whether you want a contract or not. You will then be sent to a page to enter your name and address. If you chose a contract you will then sign the contract and then be automatically sent to the “Right-of-Access” contract. This agreement will give us permission from you, the homeowner, to install our fiber from the street to your home. The final page must be completed to get you into our billing system. Once completed correctly you should get a confirmation email.
Yes, we are not a telephone company like your current local provider but we have the ability to provide a VoIP phone service using your internet connection however, we will not be able to use your existing number you currently have. We can provide you with a new number for your area though.
We will be bringing Fiber to a box mounted on the outside of your house and then running Fiber from the box right to your provided router.
We install and provide one of our routers, however, our router will have open Ethernet ports which will allow you to connect other devices such as additional router, desktop computers or TV’s.
None. SkyNet will provide you with a wireless router when we install your service which will provide you with a Wi-Fi environment in your home. There are no rental fees or charges for these routers!
No! Installation is entirely FREE! We do have an install fee if you live in Carefree Country Club.
No! You will never be “throttled” for any reason.
No! There are no limits to how much data you want to use.
Currently, we are offering 20 Mbps, 50 Mbps, 100 Mbps, 300 Mbps and 1 Gig down and 1 Mbps, 10 Mbps and symmetrical up.
No. But we do offer 1, 2 and 3 year contracts for lower prices. You save when you sign up for a contract.
We do have the ability to get you a static IP or also known as Public IP addresses with an additional charge.
Fiber has the lowest latency in the world. You can expect less then 20 milliseconds.
Our entire system is automated so all you have to do is insert a credit card onto your online account and you are all set! Our system will charge your card once a month and send out warning emails if your card is going to expire or the transaction was not able to process.
No! We don’t charge tax or any kind of hidden fees. The rate you are told is the rate you pay and nothing more!