MAS Answering Service Questions


MAS – Planned/Scheduled Outage for moving fiber optic line due to the County Road 73 Expansion Project.

As of today at 8am there is about 47 locations expected to experience an outage due to the requirement to move our fiber line in preparation for the road expansion.

Here is the emails they have received – – First notice on 5/24/24 and reminder on 5/31/24

County Road 73 Expansion Project

Reminder sent 5/31/24

You are receiving this email as a reminder of the upcoming outage due to the County Road 73 Expansion project.  Please see below for the details.

Notice Sent May 24, 2024

We are sure you are fully aware of the County Road 73 expansion currently underway.  Due to this expansion, we are required to move our fiber optic line including the cabinet and pedestals along County Road 73.

This email is to provide you with advance notice of the planned work involved and the impact on your internet service.

We are planning to disconnect your internet service on June 3, 2024, at approximately 8am. The length of time to complete the necessary work for this expansion is estimated to take five days.  Internet service will begin returning to individual homes throughout your neighborhood as we begin splicing your lines back onto our network, in some cases service could return as soon as two to three days.

While this may seem like a long down time, please keep in mind we are removing and disposing of 9,000 feet of fiber optic line, then moving twelve pedestals and one of our main power cabinets 20 feet back from their current location.  After this we need to install a new 9,000-foot fiber optic line and splice 600 individual lines.

We are fully aware that this may cause an inconvenience and completely understand how important the internet is to you, which is why we will be working as quickly as we can to restore your service.  We will be providing updates via email throughout the process to keep you apprised of our progress.

Thank you for your support and patience as we support your County in their expansion efforts.

Please note, if on any of the days involved in this work we have inclement weather we may have to move out the expected restoration time and will notify you as soon as we can.

If you have any questions, please contact us via email –

Thank you,

SkyNet Support Team

Fiber Optic Internet Questions

What happens to the contract if we move?2022-08-11T16:21:38-05:00

You are not obligated to continue paying on the contract unless you have signed up with a promotional package. We would love for you to pass our information along to the next owner!

FIBER Get Signed Up2022-08-11T16:28:52-05:00

To get signed up for fiber you need to go to our website at At the top of the screen click on “Availability” or on any green buttons labeled “Check Availability”. The first page you come to will allow you to choose your speed and whether you want a contract or not. You will then be sent to a page to enter your name and address. If you chose a contract you will then sign the contract and then be automatically sent to the “Right-of-Access” contract. This agreement will give us permission from you, the homeowner, to install our fiber from the street to your home. The final page must be completed to get you into our billing system. Once completed correctly you should get a confirmation email.

Could this also replace our phone lines?2021-03-28T18:57:43-05:00

Yes, we are not a telephone company like your current local provider but we have the ability to provide a VoIP phone service using your internet connection however, we will not be able to use your existing number you currently have. We can provide you with a new number for your area though.

Is it fiber to the house or to the curb?2021-03-28T18:57:11-05:00

We will be bringing Fiber to a box mounted on the outside of your house and then running Fiber from the box right to your provided router.

Can we purchase our own router or are we required to use yours?2021-03-28T18:56:50-05:00

We install and provide one of our routers, however, our router will have open Ethernet ports which will allow you to connect other devices such as additional router, desktop computers or TV’s.

What equipment would we have to purchase or rent?2021-03-28T18:56:34-05:00

None. SkyNet will provide you with a wireless router when we install your service which will provide you with a Wi-Fi environment in your home. There are no rental fees or charges for these routers!

Is there an installation fee on top of the monthly pricing?2022-08-11T16:18:58-05:00

No! Installation is entirely FREE! We do have an install fee if you live in Carefree Country Club.

Are speeds throttled if using too much data?2021-03-28T18:55:30-05:00

No! You will never be “throttled” for any reason.

Is there a monthly data cap?2021-03-28T18:55:16-05:00

No! There are no limits to how much data you want to use.

What are the speeds (up and down)?2021-03-28T18:55:00-05:00

Currently, we are offering 20 Mbps, 50 Mbps, 100 Mbps, 300 Mbps and 1 Gig down and 1 Mbps, 10 Mbps and symmetrical up.

FIBER Is there a minimum contract length?2021-08-01T19:57:55-05:00

No. But we do offer 1, 2 and 3 year contracts for lower prices. You save when you sign up for a contract.

Can I get a static IP address?2021-08-01T19:58:44-05:00

We do have the ability to get you a static IP or also known as Public IP addresses with an additional charge.

FIBER Latency2021-03-28T18:52:37-05:00

Fiber has the lowest latency in the world. You can expect less then 20 milliseconds.

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