April 18, 2023 – 3:00pm – ATTENTION MAS CUSTOMER SERVICE
MAS – as of 3:00pm on 4/18/23 – – The recent service issue which began on 4/12/23 was located in the Minnesota Technology Center – 511 Building in downtown Minneapolis. A faulty piece of equipment was replaced and over the next few days of monitoring another piece of equipment was identified as needing to be replaced and was ordered.
The new piece of equipment was received late Monday 4/17/23 and faulty equipment replaced.
This issue was out of the SkyNet network and out of our control, however at this time it is believed all issues have been resolved.
Fiber Optic Internet Questions
What happens to the contract if we move?skynetmn2022-08-11T16:21:38-05:00
To get signed up for fiber you need to go to our website at https://844skynet1.com. At the top of the screen click on “Availability” or on any green buttons labeled “Check Availability”. The first page you come to will allow you to choose your speed and whether you want a contract or not. You will then be sent to a page to enter your name and address. If you chose a contract you will then sign the contract and then be automatically sent to the “Right-of-Access” contract. This agreement will give us permission from you, the homeowner, to install our fiber from the street to your home. The final page must be completed to get you into our billing system. Once completed correctly you should get a confirmation email.
Could this also replace our phone lines?skynetmn2021-03-28T18:57:43-05:00
Yes, we are not a telephone company like your current local provider but we have the ability to provide a VoIP phone service using your internet connection however, we will not be able to use your existing number you currently have. We can provide you with a new number for your area though.
Is it fiber to the house or to the curb?skynetmn2021-03-28T18:57:11-05:00